E-government in local government's websites: from visible to invisible
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Uploaded by Fabrício Neves
Uploaded date: May 23, 2022
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Publication date
July 30, 2021
Paper language
Abstract
The literature perceives governments’websitesas an effective tool for increasing information delivery, user interaction, and the government services’ supply, being the most visible aspects of citizens concerning public management. However, the interaction ofcitizens with governments is still unclear. The practical implications of conducting e-government, capable of expanding this relationship, are still invisible. This study aims to provide an understanding of how governments’ websites are used as an e-government tool in local governments, highlighting how e-government concepts have been empirically employed. The study takesa qualitative approach, examiningfive municipalities in a microregion in the Brazilian state of Bahia. We gathered the data using a triangulation process that includedsemi-structured interviews, analysis of the websites, and opinion questionnaires to the citizens. Our research shows that governments lack compelling actions and coordinated internal procedures, resulting in a gap between practice and digital governance policies, resulting in low citizens' participation,and unfamiliarity with government communication channels.The study contributes to the e-government literature by offering further insight into how people and organizations influence technology use, providing elements that can guide motivated public managers to increase relationshipsand communication with society. We highlight the need to investigatethe phenomenon of digital transformation in governments at the organizational level
Preferred Citation
Al-Shbail, T., & Aman, A. (2018). E-government and accountability. Transforming Government: People, Process and Policy.http://dx.doi.org/10.1108/TG-09-2017-0057
Athmay, A. A. A. A., Fantazy, K., & Kumar, V. (2016). E-government adoption and user’s satisfaction: an empirical investigation. EuroMed Journal of Business. https://doi.org/10.1108/EMJB-05-2014-0016
Azad, B., & Faraj, S. (2009). E-Government institutionalizing practices of a land registration mapping system. Government Information Quarterly, 26(1), 5-14. https://doi.org/10.1016/j.giq.2008.08.005
Dias, L. N.da S., Aquino, A. C. B. de, Silva, P. B. da, & Albuquerque, F. dos S. (2020). Terceirização de portais de transparência fiscal em prefeituras municipais. Revista de Contabilidade e Organizações, 14.https://doi.org/10.11606/issn.1982-6486.rco.2020.164383
Fountain, J. E. (2001). The virtual state: Transforming American government? National Civic Review, 90(3), 241-252. https://doi.org/10.1002/ncr.90305
Fountain, J. E. (2004). Building the virtual state: Information technology and institutional change. Brookings Institution Press.
Fountain, J. E. (2016). Digital Government. In: Bainbridge W., Roco M. (eds) Handbook of Science and Technology Convergence. Springer, Cham. https://doi.org/10.1007/978-3-319-07052-0_51
Athmay, A. A. A. A., Fantazy, K., & Kumar, V. (2016). E-government adoption and user’s satisfaction: an empirical investigation. EuroMed Journal of Business. https://doi.org/10.1108/EMJB-05-2014-0016
Azad, B., & Faraj, S. (2009). E-Government institutionalizing practices of a land registration mapping system. Government Information Quarterly, 26(1), 5-14. https://doi.org/10.1016/j.giq.2008.08.005
Dias, L. N.da S., Aquino, A. C. B. de, Silva, P. B. da, & Albuquerque, F. dos S. (2020). Terceirização de portais de transparência fiscal em prefeituras municipais. Revista de Contabilidade e Organizações, 14.https://doi.org/10.11606/issn.1982-6486.rco.2020.164383
Fountain, J. E. (2001). The virtual state: Transforming American government? National Civic Review, 90(3), 241-252. https://doi.org/10.1002/ncr.90305
Fountain, J. E. (2004). Building the virtual state: Information technology and institutional change. Brookings Institution Press.
Fountain, J. E. (2016). Digital Government. In: Bainbridge W., Roco M. (eds) Handbook of Science and Technology Convergence. Springer, Cham. https://doi.org/10.1007/978-3-319-07052-0_51
Keywords
Electronic Government; Governments’ websites; Municipalities
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Other
Type of Paper
Published paper
How to get the paper
From SSRN