Towards Performance, Quality and Environmental Management in Local Government: the Case of Spain Isabel Brusca Hot

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Uploaded by Isabel Brusca     Uploaded date: August 29, 2014    
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Publication date
August 29, 2014
Paper language
Abstract
The search for improvements in the management and quality of public services seems to be a constant in all public administrations, and there is an ever-increasing use of management techniques and models from the business sector. The aim of this paper is to show which management systems are being used by Spanish local governments to improve their management in terms of economy, quality and the environment. Our analysis is based on a questionnaire sent to Spanish local governments about the tools they use and the factors that influence their implementation. The results show that more efforts are necessary to implement performance measurement and total quality management, but they also show some positive aspects, such as the usefulness of performance measurement and its application to decisions in those local governments that have implemented it.
Preferred Citation
Montesinos, V. and Brusca, I. (2009). Towards Performance, Quality and Environmental Management in Local Government: the Case of Spain. Local Government Studies. 35(2), pp. 197-212.
Keywords
local government, perfomance management, environmental management
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Category
  • Management accounting
  • Performance measurement
Type of Paper
Published paper

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